ProStores Customer Reviews: Overview

prostores reviewThe ProStores ecommerce solution provides merchants with a variety of tools to grow a business and find success selling online. Run by eBay, ProStores is a great option for small to medium-sized businesses looking for easy to use tools and a quick way to integrate their online storefront with eBay. Merchants who have used ProStores tend to be very loyal customers, which is why ProStores listens to their merchant needs and continues to update their solution based on these needs. The list of ProStores customer reviews below shows why merchants continue to use ProStores and why customer service makes this ecommerce solution a top choice among many. The recent update to ProStores 10 has a lot of customers talking. See what they have to say about this ecommerce platform to determine whether eBay ProStores is right for you!

ProStores Customer Reviews



From busymofo

Prostore shopping cart, created by eBay, has revolutionized the world of internet storefronts. It has allowed the novice internet seller to appear to be professional and has given the ability to any individual to market their goods internationally. It exposes them to a whole new medium never before available. With Prostores shopping cart, you'll look like you are running a million dollar company in your pajamas, from your home computer. Better yet, actually run a million dollar company in your pajamas from your home computer. The possibilities are endless.

Customer Rating: 5.0

From Anonymous

Although the design possibilities offered by ProStores are significantly limited, business owners looking to create a sufficiently attractive site and to manage their online business with helpful software will appreciate all that ProStores has to offer.

Customer Rating: 3.5

From Jason

When I called their support today, the poor girl on the phone had no idea what I meant when I asked if my ProStores account could be hosted on a subdomain of an existing domain, i.e. store.awesome-company.com. (This is not a highly technical question in the hosting world). I had to explain everything to her about five times and the resolution was to file a ticket. No, the advanced support guy she had just conferred with was not available to talk to me. Like, duh.

And if you were wondering, oh wayward Internet traveler: it turns out you can't host your Prostores site on a subdomain. It's a pretty common, useful feature; this, too, is a deal-breaker, ladies. Ess that dee.

Customer Rating: 1.0

From Jason Boom

Prostores is an Ebay company. They offer much the same as Yahoo Stores. They're going to give most store owners the easy controls, themes, and massive amounts of products for a monthly fee. They also charge a transaction fee, but it does not amount to much.

It's important to remember with the readymade ecommerce stores that they offer their prices because they're the ones maintaining the database and protecting the store from hack attempts. Part of the cost of a regular store would be the regular maintenance, upkeep of the software, and ensure the hackers stay at bay. With a readymade solution, you pay the little extra each month to have someone else do this for you. That's why I think these solutions are so brilliant, especially for those just starting out in ecommerce.

Customer Rating: 4.0

From Online Pro

I was with ProStores for about a year, but had a lot of troubles with their customer service, which made it tough as I needed a lot of help since I was new to ecommerce. Customer service is super important to me, and had to go somewhere else where they really went above and beyond to help me out with creating and running my online store.

Customer Rating: 1.0

From Uta B - http://www.littledogfashion.com

I have used Prostores since the end of July of 2009. I came to Prostores from Auctive where I left feeling very frustrated and discouraged.

Although I have no html background, I was able to set up my store within a couple of weeks (that includes trying different versions of your store, to learn about features etc). Not only designing what it would look like, but transfering products over. The templates are clean and you can customize them to your liking, so you don't have to spend a lot of money on the design part when you first start out. The Paypal, credit card and shipping integrations worked like a charm and I started seeing first sales within the first week of opening my store with Prostores.

Any issues or questions I might have had or might have will be answered by customer service promptly. Usually within 24 hours. The forum is the best. There is a real sense of community. Everybody helps out, not only with advise on how to conquer issues, but also where to get and get good deals on promotion materials etc. I am on it every day.

Customer Rating: 5.0

From Marc - http://www.siegeltoys.com

Being someone who has very limited experience in Web site design. I wanted a site that I could easily use out of the box. After looking into half a dozen options. I found Pro stores was the one that matched my needs the best. I was able to learn the basics pretty easily. Although I did pay someone to add the Google Checkout option.

The Customer service is great. I have many questions, and they are very quick to answer. Both on the phone and via email. The online community, is not as active as some other sites. If you have a question about Technical issues its best to ask prostores directly.

I would like there to be a customer loyalty program, as well as the coupon/discount code could be more advanced. You are limited to what you can do, based on their pre defined terms. For example I cant make an offer of Spend x dollars and Get Y product for free.

Customer Rating: 4.0

From Jackson

The interface is a bit awkward to use because it's not intuitive, but once I got over that learning curve, I'm pretty pleased with this solution.

Customer Rating: 4.5

From Kirkland J.

Customer service is GREAT with ProStores. It's clear that they take pride in their business because I never feel like I have to wait too long for support or like I'm up a creak without a paddle. While other shopping carts out there might have more bells and whistles than ProStores, I know that ProStores will catch up, but the other companies can never catch up to good customer service. That's why I stick with ProStores and always will!

Customer Rating: 5.0

From "Happenstance"

I'm using ProStores by happenstance, because I recently acquired an online store that had ProStores as their solution. Honestly, I don't see myself changing solutions for awhile. Everything seems easy to use and organized well. I don't know what the experience was to set up the store or anything, but I do know that continued management of the store isn't a problem and my sales have increased since ProStore 10. I really like having site wide discounts and banners.

Customer Rating: 4.5

Read More ProStores Customer Reviews>>


From Amy @ www.crazydogshirts.com

We've been around the block a time or two, trying to find the best platform that would afford reliability, security, and ease of use. ProStores offers us all of this, and their Customer Service is always ready to help when problems arise. One of the advantages to ProStores is the ability for customers to checkout traditionally (with a Credit Card via the Checkout process), or via PayPal. Our Checkout system is 100% secure, and we never store Credit Card information, or share our Customers information with other companies, thats just not good business.

Customer Rating: 5.0

From "Not for Today's Young Merchants"

ProStores is a great solution for someone who has had an online store for awhile and doesn't want a ton of features, but today's young merchants are different. We want to sell to our friends on Facebook and MySpace, to tweet our deals on Twitter, to blog about our products, and to make our store easy to use on the iPhone and other mobile devices. This just isn't possible with ProStores, which earns it a huge thumbs down from me. In today's world of e-commerce, how can you compete as a merchant if you can't sell on multiple channels? Seriously, ProStores is for someone who already has a successful store and doesn't need extra help, but if you're a new merchant or a young merchant, then this solution is not the right choice. If you need to grow your business, then you need to meet the demands of today's consumers and they want to find you all over the Internet. Until ProStores gets their act together, they just don't work for me and shouldn't work for anyone wanting to find success in a new venture.

Customer Rating: 1.0

From Archer

My one complaint: Designing the online store is NOT as intuitive or easy as some may say. I had to pay someone to design my storefront when I was using eBay. When I moved to 3dcart, designing my store was SO easy. I don't have an ounce of graphic design experience, so the idea that I could design a storefront myself is pretty cool. Everything else with prostores was great, but I couldn't afford to pay for a redesign which is why I left for a solution where I could design everything myself.

Customer Rating: 3.5







compare prostores to other ecommerce solutions

compare shopping carts side by side
prostores pros and cons
  • No HTML skills required
  • 30 day free trial available
  • Easy integration with eBay
  • High bandwidth on every package
  • Limited coupon/discount code functionality
  • No social media tools
prostores pros and cons


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